Job description (please, specify details, main duties and responsibilities):
To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with Viking Standards and Operating Procedures.
Responsibilities
- Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck
- Fully responsible for the correct use of the MXP WOS (Wait Order System)
- Operation of all PSO procedures according to company standards
- Execution of all F&B activities including functions and special events as laid out by management
- Quality control of the lunch setups in the restaurant and lounge
- Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards
- Inventory according to company procedures, correct storage of stock; establishing of par levels
- Preparation of opening and closing ships at start and end of season
- Assistance in other departments upon instruction from supervisors (as required)
- Active participation in onboard training programs
- Luggage duty on embarkation and disembarkation day, and participation in loadings
- Following the Wait Order System (WOS) procedures
- Participate in the departmental “Daily Reunion”
- Ability to effectively and professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
- Participating in the daily menu presentation
- Guest focused, service oriented, positive personality and professional appearance
- Flexible and stress resistant, team player, shows commitment
- Extensive wine – and bar knowledge
- 4*/5* moderné riečne lode
- 32 až 50 Crew/členov posádky na loď
- 112 až 198 hostí na loď
- prevažne americká, austrálska a britská klientela
- švajčiarske alebo francúzske pracovné zmluvy
- 2/3 mesačné turnusy počas celej sezóny (rotácia je cca 2 mesiace na lodi a 10 – 14 dní platená dovolenka)
- dĺžka sezóny/zmluvy od marca do novembra/januára
- možnosť nástupu priebežne počas celej sezóny