Technical Account Manager (ID 9042)

Odvetvie: 62 - Počítačové programovanie, poradenstvo a súvisiace služby

Počet voľných prac. miest: 1
Dátum pridania ponuky: 03.04.2019
Termín nástupu: Dohodou

Krajina: DK - Dánsko
Mesto: Kodaň

Druh pracovného pomeru: Pracovný pomer na plný úväzok
Trvanie pracovného pomeru: Neuvádza sa
Ponúkaná mzda: 0.00 EUR
Poznámka ku mzde: by agreement
Pozícia vhodná pre absolventa: nie

Popis pracovného miesta

Milestone Backline Support is looking for…
A Technical Account Manager, with the rare mix of top notch troubleshooting and analytical skills with a desire to provide world class Customer Support.
Be our new colleague
You’ll join a fast-growing company with big ambitions. Our leading open platform technology, open business model and open company culture has fuelled our company for 20 years and made us a global player in the surveillance industry. If you want to be a part of that and get the opportunity to develop yourself professionally and personally, come join us!
As a Technical Account Manager we expect you to have knowledge of the following: IP networking, Windows administration and troubleshooting, SQL administration, setup and troubleshooting and familiarity with C# code. Any previous experience with Milestone or IP Video surveillance is an added bonus.
Role and Responsibilities
In this role you will be responsible for up to five key accounts, where you will be the point of contact for these Customers’ most technically complex, mission critical or politically hot issues, as well as ensuring that all their other less critical issues are expedited to resolution through our standard support channels.
Some of the things you’ll be working on:
? Make every customer interaction a satisfying experience through a professional,
outgoing and personable attitude
? Resolve technical issues in complex Video Management Systems by applying
advanced troubleshooting techniques and analysis
? Work with technical support and other Milestone teams (e.g. Development) to manage the Customers’ issues to a speedy resolution, to the satisfaction of partners and end-users, and to agreed SLAs
? Ensure that all relevant communication, documents and files related to the case are accurately archived in the support system, for a smooth transfer of cases between supporters and teams globally
? Actively participate in and contribute to managed technical support community efforts, and contribute to other forms of low touch tools and resources to match differing audiences
? Understand the Customers’ business priorities
? Conference calls and reporting on a regular basis to track Customers’ support volume and status
? Onsite training of Customers’ frontline support representatives
? Offer guidance on further training needs for Customers’ frontline support
representatives
? Represent expectations, intentions, and attitudes of customers and co-workers accurately
? Continuous effort and desire to acquire and maintain good knowledge of
Milestone’s products as well as Support procedures, practices, and policies
? Responsible for reporting issues affecting multiple customers to management, with follow through to ensure customer satisfaction, taking initiative and ensuring case deflection
? Part of global 24x7support efforts for critical issues

Požiadavky

Professional qualifications
Required:
? Bachelor's degree in Computer Science or related technical field, or equivalent experience.
? At least 5 years work experience doing Technology based Support, Administration or Technical account Management
? Fluency in English, both written and verbal, and with excellent communication skills
? Demonstrated expertise in at least one relevant technology such as networks, storage, or operating systems
? Proficient in using diagnostic tools including Microsoft Performance Monitor,
Wireshark (or equivalent tool)
? Comprehensive technical understanding and practical experience with Microsoft Windows operating systems
? Demonstrated strong customer service in highly politically charged environments

Preferred:
? Knowledge of WinDebug and “memory dumps” analysis techniques
? General knowledge of Microsoft AD user/group authentication
? Experience with IP-based VMS systems
? Familiarity with reading C# code
? Some SQL and SQL Management Studio knowledge

Zamestnávateľ ponúka

Who are you?
You have a logical sense and is good at troubleshooting and have experience of handling multiple customer issues and keeping plates spinning!
? Great communicator and able to write detailed documentation/clear and concise answers as appropriate.
? Understand the need to keep customers informed as well as being able to provide feedback to development or Product Management on your Customer’s needs.
? Good at building internal relationships, working with colleagues coming from both sales and technical backgrounds to ensure effective technical account management
? Is confident of own capabilities and believes that persistence and hard work yield results
? Excellent analytical skills and an aptitude for problem solving
? Gives and receives constructive feedback to strive for continuous selfimprovement
? Is able to deal with conflicts in a constructive manner and can recover from
dissatisfied-customer situations

Why you will love working here
? A chance to work with people from all over the world that inspire each other to do better and have fun during the process
? Personal development – we provide educational resources and coaching to
accelerate your career
? Perks and benefits – we take good care of the people we hire and the teams we build. This includes flexible working hours, pension package, private health insurance, five extra vacation days, all-inclusive meal program, company bike, private on-premise gym, in-house massage therapist...
? Social activities – our personnel club regularly hosts events like cooking classes, tasting events, outdoor activities, cultural events, Friday bar and annual Christmas and summer parties

Druh pracovného pomeru

Pracovný pomer na plný úväzok

Jazyky

anglický - C1 Skúsený používateľ

Požadované vzdelanie

vysoká škola

Doplňujúce informácie

Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998 and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through partners in more than 100 countries, Milestone solutions help organizations to manage risks, protect people and assets, optimize processes and reduce costs.
We call ourselves the open platform company. That stands for three things: open platform technology, an open business model and an open company culture. Our video management software (VMS) solutions are designed with an open architecture which allows for easy integration with other security
and business systems. Yet open platform encompasses so much more. It also represents an open business model with an extensive technology and channel partner network, where everyone benefits from stronger innovation and value creation for our end-customers. Our open company culture is a
foundation for how we collaborate internally and conduct business and share expertise and knowledge with partners and customers.
We are a fast growing company with big ambitions. The entrepreneurial spirit that founded the company can still be seen and felt, even though today we’re a global player in the surveillance industry. We’re headquartered just outside of Copenhagen, Denmark and we have offices in more than 20 countries. We
offer a flexible work environment where our employees get to define their workday and have a great deal of influence over how they use their time. We work hard, set our ambitions high and celebrate our successes together. If you are change-willing, internationally-minded and interested in growing as a
professional, you’ll fit in just fine. Be sure to follow us so you can be the first to know about job vacancies.

Názov spoločnosti/organizácie

Milestone Systems

Kontaktná osoba

V prípade záujmu o túto pracovnú pozíciu, pošlite prosím Váš životopis v anglickom jazyku na adresu: [email protected]   

Do predmetu správy uveďte názov a ID číslo pracovnej ponuky:  ID 9042

Váš životopis bude postúpený zamestnávateľovi, ktorý bude priamo kontaktovať vybraných uchádzačov.

 

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